Privacy Policy

Effective Date: August 12, 2019

At G3, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our users, customers, and partners. By accessing or using G3’s website, services, products, or communications, you consent to the practices described herein.


1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide when:

  • Creating an account or profile.

  • Placing orders for products or services.

  • Submitting inquiries, requests, or feedback.

  • Signing up for newsletters, promotions, or marketing communications.

This may include:

  • Name, email address, phone number, and mailing address.

  • Billing and shipping information.

  • Payment details (processed securely via our payment providers).

  • Business information if you engage in wholesale, licensing, or partnership activities.

b. Non-Personal Information

We may automatically collect non-identifiable information, including:

  • IP addresses, browser type, and device information.

  • Website usage data, pages visited, and time spent on our site.

  • Cookies, tracking pixels, and similar technologies (see our Cookies Policy).

c. Sensitive Information

We do not intentionally collect sensitive personal information (such as financial accounts outside of payment processing, government IDs, or health data) unless necessary for specific business transactions.


2. How We Use Your Information

G3 may use your information for purposes including:

  • Processing orders, payments, and shipping.

  • Responding to inquiries, providing customer support, and managing accounts.

  • Sending promotional communications, updates, and newsletters (only with consent).

  • Conducting internal business operations, including product development, research, and analytics.

  • Protecting intellectual property, detecting fraud, and ensuring legal compliance.

  • Managing partnerships, wholesale accounts, and licensing agreements.


3. How We Share Your Information

a. With Service Providers

We may share personal information with trusted service providers who assist in:

  • Payment processing.

  • Shipping and delivery.

  • Website hosting and analytics.

  • Marketing and communications services.

These providers are contractually obligated to maintain confidentiality and use information only for the purposes we specify.

b. Legal Compliance and Protection of Rights

G3 may disclose information when required to:

  • Comply with applicable laws, regulations, or legal processes.

  • Protect, enforce, or defend our intellectual property rights, trademarks, patents, copyrights, or proprietary designs.

  • Prevent or investigate potential fraud, security breaches, or illegal activity.

  • Protect the safety and security of our staff, customers, or the public.

c. Business Transfers

In the event of a merger, acquisition, sale of assets, or reorganization, personal information may be transferred to the new entity as part of the business transaction.


4. Intellectual Property Protection

G3’s Privacy Policy is closely tied to our intellectual property protections. Any personal information shared in connection with design ideas, prototypes, custom creations, or collaborations will be safeguarded. This includes:

  • Ensuring that ideas or designs submitted to G3 are not shared outside of authorized personnel.

  • Protecting the confidentiality of proprietary and patented designs.

  • Maintaining secure storage of communications related to licensing, partnerships, or bespoke projects.


5. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide requested services.

  • Comply with legal obligations or resolve disputes.

  • Maintain records for business operations, analytics, and security.

When data is no longer needed, it is securely deleted or anonymized.


6. Cookies and Tracking

G3 uses cookies and similar technologies to enhance user experience, analyze site usage, and support marketing initiatives. For full details, see our Cookies Policy.


7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access and Correction: Request access to the personal information we hold about you or correct inaccuracies.

  • Opt-Out/Unsubscribe: Withdraw consent for marketing communications at any time.

  • Deletion: Request deletion of personal information, subject to legal or contractual obligations.

  • Data Portability: Request a copy of your personal information in a structured, machine-readable format.

To exercise any rights, please contact us at: [email protected]


8. Data Security

G3 implements appropriate technical, administrative, and physical measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to maintain high security standards, no method of transmission over the internet or electronic storage is completely secure.


9. Children’s Privacy

G3 does not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without parental consent, we will take steps to delete it.


10. International Visitors

If you access G3 from outside Canada, please be aware that data may be transferred and stored in Canada. By using our services, you consent to such transfer and storage.


11. Changes to This Privacy Policy

G3 may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated policies will be posted with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.


12. Contact Information

If you have questions about these Terms, please contact:
ATTN: G3
177-509 Commissioners Rd W
London, Ontario, Canada
N6J 1Y5
📧 [email protected]

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